IMS have a well-established support capability, which includes:

  • Repair Workshops in Colchester
  • IMS own Field Engineers
  • Dedicated Help Desk
  • VPN connections to customers’ systems for online diagnosis & rectification

Originally established to enable a one stop shop service to IMS systems users, this has expanded through referral to include users of 3rd party software, who opted to have Hardware supplied and supported by IMS.