Contract support is available for the following components:
- Network components (Routers, Switches etc)
- Servers
- Workstations (PCs & Laptops)
- PDAs
- Operating Systems
- 3rd Party utilities
Contract support provided includes:
- Access to telephone support provided by dedicated Help Desk
- VNC link between customer’s and IMS’ systems for on-line diagnosis/rectification
- 4 hour response
- Onsite fix or replacement of failed hardware components
- Fix or replacement of corrupted software components
- Free loan hardware unit pending workshop repair
IMS own Engineers provide this service
Hardware and Systems Software components not originally supplied by IMS may also be included in a Contract
IMS also provide contract 4th Party Hardware Maintenance to other suppliers of computer systems, underpinning their support contracts to their customers.