Scope and Functionality

The modules in the Sapphire system contain the following interlinking processes:

  • Telephone Order Entry and Processing, Meter Ticket Production, Delivery Confirmation, Invoicing
  • Instant checkCredit , correct product and tank size
  • Top Up schedule definition, activation & processing
  • CTI ‘Screen Pop’ of Customer details into Order from caller’s phone number
  • Online Credit Card authorisation & indent during Order
  • Delivery Routing, using graphical Mapping, Tanker Load building/Order allocation
  • Head Office/Depot Stock Control, Stock Receipt/Control/Despatch/Pricing
  • 3rd Party Orders Stock Repurchase invoicing, with EDI transmission option
  • Diesel Bunkering Cardholder withdrawals invoicing
  • Yard Sales invoicing, with options for Point Of Sale Signature Capture and links to Yard pumps
  • Boiler Maintenance, Service Diary/Processing/Billing, Parts Stock, Warranty claims
  • Track/Trace, on Website database and via email
  • EDI message exchange with Agents and Customers
  • Links to a variety of Accounts Suites
  • Seamless links to Fax, email, Web & Microsoft Office components
  • IMS ePOD In-cab/handheld PDA. Order Download Delivery Invoice production, POD signature capture &Time/Datestamp, Cash Receipt recording, on-board stock
  • IMS ePOD upload to Sapphire, update Order with POD signature, update S/L Cash
  • PROSPEX: Quotes, Event History,¬†Prospect Analysis, Diary, Follow Up, Mailing

Look and feel