The modules in the Sapphire system contain the following interlinking processes:
- Telephone Order Entry and Processing, Meter Ticket Production, Delivery Confirmation, Invoicing
- Instant checkCredit , correct product and tank size
- Top Up schedule definition, activation & processing
- CTI ‘Screen Pop’ of Customer details into Order from caller’s phone number
- Online Credit Card authorisation & indent during Order
- Delivery Routing, using graphical Mapping, Tanker Load building/Order allocation
- Head Office/Depot Stock Control, Stock Receipt/Control/Despatch/Pricing
- 3rd Party Orders Stock Repurchase invoicing, with EDI transmission option
- Diesel Bunkering Cardholder withdrawals invoicing
- Yard Sales invoicing, with options for Point Of Sale Signature Capture and links to Yard pumps
- Boiler Maintenance, Service Diary/Processing/Billing, Parts Stock, Warranty claims
- Track/Trace, on Website database and via email
- EDI message exchange with Agents and Customers
- Links to a variety of Accounts Suites
- Seamless links to Fax, email, Web & Microsoft Office components
- IMS ePOD In-cab/handheld PDA. Order Download Delivery Invoice production, POD signature capture &Time/Datestamp, Cash Receipt recording, on-board stock
- IMS ePOD upload to Sapphire, update Order with POD signature, update S/L Cash
- PROSPEX: Quotes, Event History, Prospect Analysis, Diary, Follow Up, Mailing