Resources

IMS have a well-established support capability, which includes:

• Repair Workshops in Colchester and Manchester
• IMS own Field Engineers
• Dedicated Help Desk
• Multiple ISDN and Hot Line modems

Originally established to enable a one stop shop service to IMS systems users, this has expanded, through referral, to include users of 3rd party software, who opted to have Hardware supplied and supported by IMS.

Support for both Hardware and Software is provided under a formal Contract.